Seamless In-House Call Center Setup
Enhance customer support with our secure, scalable, and smart call center solutions.
Why Choose Our In-House Call Center Solution ?
At Multiple Zones Technologies, we empower businesses to take full control of their customer communication through our robust In-House Call Center Setup. Our solution ensures seamless coordination, real-time oversight, and enhanced data security.
Rating Customer
SaaS Solution
360° Customer View
Gain complete insights into customer history, past interactions, and service requests.
Custom Reports & Analytics
Make data-driven decisions with real-time insights into service performance.
Automated Ticketing System
Never miss a service request with an intuitive ticketing system that assigns, prioritizes, and tracks cases.
AI-Powered Chatbots
Provide instant responses to customer queries and improve response times.
Streamlined Call Center Operations Under One Roof
One Window Access
Say goodbye to juggling multiple tools. Access all your departments through a single, unified platform streamlining communication and improving operational efficiency.
Secure Login
With a single, secure login, gain access to all operations. Simplify credential management while maintaining high standards of security.
Cloud PBX
Enhance customer communication with our Cloud PBX system integrated with CRM. Scalable, reliable, and high-quality voice solutions for a seamless customer experience.
Real-Time Oversight
Monitor every aspect of your operations with live call tracking and quality control features. Stay in the loop, ensure service excellence, and make data-driven decisions on the fly.
Data Compliance
Your data is your asset. Our platform offers full control over security and compliance, helping you meet regulatory standards with confidence.
Customizable Solutions
Every business is unique. Tailor workflows, processes, and CRM integrations to perfectly align with your goals and operations.
Smart Control. Secure Access. Superior Support.
Experience seamless call center operations with secure access, real-time monitoring, cloud PBX, and full customization—all in one unified platform. Empower your team to deliver exceptional service with ease.
Overview
In today’s fast-paced, customer-centric world, delivering outstanding support isn’t just an option—it’s a necessity. Consumers expect real-time responses, personalized experiences, and seamless communication across channels. At Multiple Zones Technologies, we understand this deeply. That’s why our In-House Call Centre Solution is more than just a contact hub—it’s an AI-integrated, cloud-powered communication ecosystem built to meet and exceed modern service expectations.
Our call center solution is fully embedded with our proprietary Service Operations Management (SOM) platform and is tightly integrated with Customer Relationship Management (CRM) systems, Cloud PBX, and intelligent voice and WhatsApp bots. This powerful combination allows businesses to streamline their operations with a single-window interface, ensuring full visibility, faster response times, and enhanced service quality.
Whether you’re managing a high volume of service requests, resolving warranty issues, or supporting customers through chat and voice interactions, our in-house call center empowers you to do it all—securely, efficiently, and at scale. Every interaction is automatically recorded, logged, and accessible via CRM, giving your support teams the tools they need to deliver consistent, high-quality experiences.
Our solution is designed for businesses that value control, transparency, and customer satisfaction. From intelligent call routing to real-time service ticket creation, we ensure your customer touchpoints are always active, reliable, and engaging.
With coverage that extends beyond working hours and smart automation tools that reduce manpower costs, our in-house call center solution is the smart choice for enterprises that demand performance, flexibility, and trust.
Experience seamless, secure, and personalized customer engagement—powered by innovation, delivered with care.
Key Features
1. Unified One-Window Interface
Our in-house call centre is designed with a single-window interface that consolidates all departments—Sales, Service, Claims, Dispatch, Inventory, CRM, and Reporting—into one login panel. This drastically reduces the complexity of managing customer support across multiple tools or platforms. Agents and supervisors can seamlessly navigate between different workflows, view customer history, assign tickets, or escalate issues—all from a centralized system.
2. Cloud PBX Integration with CRM
We have integrated a state-of-the-art Cloud PBX system into our CRM. This ensures every incoming and outgoing call is tracked, routed intelligently, recorded, and mapped to customer data. The IVR interacts intelligently with the CRM to fetch customer details and log service requests automatically, saving precious time.
3. AI-Powered Voice Bots and WhatsApp Bots
Our platform features AI-driven Voice Bots and WhatsApp Bots that can interact with consumers autonomously. These bots handle everything from raising tickets, checking warranty status, capturing feedback, confirming cancellations, and collecting documents—24/7, even outside working hours.
Voice Bots operate via IVR and are multilingual.
WhatsApp Bots are tightly integrated into the CRM and support real-time document exchange and conversation.
4. Real-Time Monitoring and Call Oversight
All customer interactions—whether voice or text—are monitored in real time. Supervisors can listen to live calls, rate interactions, view real-time dashboards, and initiate immediate escalation where necessary. This feature is critical for maintaining quality assurance and service level adherence.
5. Multi-Language Communication
Our IVR and chatbot interfaces are built to handle multiple languages, enabling you to serve a diverse customer base more effectively. Voice prompts and bot interactions can be customized based on location, language preference, or customer segment.
6. Auto Ticket Generation and Smart Allocation
All customer interactions are logged into the CRM and automatically converted into service tickets with intelligent allocation logic. Tickets can be assigned based on pin code, technician skill level, workload, or proximity. The platform also prevents duplicate ticket creation and clubs similar requests to reduce redundancy.
7. WhatsApp Integration with Live Agent Handover
Consumers can start conversations with a bot and seamlessly transition to a live agent through WhatsApp if needed. Agents can interact via a CRM-linked workspace, ensuring all conversations are recorded and contextual.
8. Data Privacy, Anonymity & Compliance
All calls and messages flow through a centralized system with role-based access and encryption protocols. The setup ensures consumer anonymity by routing communication through a company-controlled number. This protects both the customer and your brand from data misuse or fraud.
9. Interactive Dashboards and KPI Reporting
Our in-house setup includes powerful analytics tools and interactive dashboards that provide real-time insights into KPIs such as:
Average Handling Time (AHT)
Call Resolution Time
Ticket Ageing
Agent Productivity
CSAT, NPS & Happy Code Metrics
SLA Compliance
Field Engineer Time Reports
10. Scalable and Customizable Platform
Built for adaptability, the system supports custom workflows, rule-based triggers, and integrations with external systems like SAP, Salesforce, Zoho, or your custom ERPs. You can configure the platform to suit your unique process, scale operations as you grow, and integrate new tools without hassle.
Benefits
Key Benefits of Choosing Our In-House Call Center Services.
✅ 1. Total Control & Oversight – Managed by Experts
Unlike outsourced call centers that operate independently, our in-house call center gives you direct access to the people managing your customer interactions. From quality control to escalation handling, our internal team ensures every interaction aligns with your brand values and service standards.
Your Advantage: More control over operations, faster decisions, and consistent service quality—without managing infrastructure or manpower yourself
✅ 2. Enhanced Customer Experience
We operate with the understanding that every customer conversation represents your brand. Our trained agents, intelligent workflows, and personalized communication tools ensure high-quality, consistent, and emotionally intelligent support, every time.
Your Advantage: Happier customers, stronger loyalty, and increased retention.
✅ 3. Cost-Effective Operations
Running a call center independently can be expensive and complex. We offer a ready-to-deploy infrastructure, skilled agents, AI-powered bots, and 24×7 operations—all at a fraction of the cost you’d incur setting up and managing it yourself.
Your Advantage: Save on recruitment, training, hardware, telecom, and support software—while getting enterprise-grade service.
✅ 4. End-to-End Data Security & Privacy
We maintain strict data governance policies and use centralized, encrypted communication tools. All interactions are tracked and recorded on secure servers, ensuring data security and full compliance with industry regulations.
Your Advantage: Peace of mind knowing your customer data is safe, protected, and only accessible to authorized personnel.
✅ 5. Intelligent Automation & Omnichannel Support
Our platform integrates AI-powered voice and WhatsApp bots, IVR systems, and live agent interactions under one roof. Whether your customers reach out via call, web, or chat—we handle it all seamlessly, 24/7.
Your Advantage: Reduce manual load, improve first-response time, and offer uninterrupted support across every touchpoint.
✅ 6. Scalability Without the Headache
Whether you’re a growing startup or an established enterprise, our systems and teams scale with you. Add agents, locations, languages, or service lines without investing in additional infrastructure or overhead.
Your Advantage: Grow faster and smoother—no limits, no bottlenecks.
✅ 7. Real-Time Reporting & Transparency
We provide transparent access to real-time dashboards, live monitoring, and detailed KPI reports covering call volumes, resolutions, SLAs, agent performance, and customer satisfaction.
Your Advantage: Stay informed and in control without getting involved in the day-to-day hassle.
✅ 8. Industry-Tailored Customization
Every business is different—and so is its support strategy. We offer custom call flows, CRM integrations, escalation hierarchies, and reporting formats specific to your industry, customer type, and service goals.
Your Advantage: A service center that feels like it’s built just for your brand—because it is.
Customer Communication Management (CCM)
Deliver seamless, real-time customer engagement through a centralized and intelligent communication platform.
Unified Interface for Call Center Agents
Manage all incoming and outgoing calls through a single, streamlined dashboard—enabling faster response, better organization, and improved customer satisfaction.Real-Time WhatsApp Communication
Handle customer conversations directly on WhatsApp, including the ability to request and receive documents instantly. Enhance service speed and customer convenience with real-time interactions.Auto-Attached Call Recordings
Every call is automatically recorded and attached to the relevant support ticket, ensuring complete conversation history for future reference, compliance, and training.Automatic Customer Information Pop-Up
When a call is received, customer details are auto-filled and displayed instantly, allowing agents to personalize communication and resolve queries more efficiently.
Leveraging the above features, the company not only improves Average Handling Time (AHT) but also empowers call center agents with a unified interface that consolidates all customer activities onto a single screen, enhancing efficiency and overall service quality.
State of the Art IVR
| Features of SOM | Benefits to Brands |
|---|---|
| 1. Intelligent Interface of IVR with CRM | 1. Auto Ticketing – Saves Manpower cost 2. Automated entry of IVR data into CRM – Better AHT |
| 2. Integrated Cloud PBX | 1. All stakeholders – Employees, Service Franchisees, Technicians interact through single number. All interactions are recorded. Consumer anonymity and privacy ensured. Enhanced Consumer Experience |
| 3. Multilingual | 1. Inclusive |
| 1. VoIce BoTs – Automated Voice BoT interacting with consumer for attending to Service Requests | 1. Ideal for Of Office Hours coverage. Provide 24 X 7 interface 2. Peak load management |
| 1. Calls missed on IVR –WhatsApp BoT now instantly sends a message on missed calls | 1. Reducing IVR call load cuts costs and enhances customer experience. |
Integration
Whether you are operating an existing call center or establishing a new setup, our In-House Call Centre solution is designed to seamlessly integrate with any CRM system, including our proprietary Sales & Service CRM platforms.
✅ Plug-and-Play CRM Integration
Compatible with all major CRMs – Salesforce, Zoho, Freshdesk, HubSpot, and more – or integrate deeply with our in-house MZI CRM & SOM platforms for a unified ecosystem.✅ Cloud PBX & IVR Synchronization
Direct linkage of Cloud PBX, IVR, and Voice/WhatsApp Bots to CRM ensures every customer interaction is automatically logged, transcribed, and available on lead/conversation timelines.✅ Auto Ticketing & Call Disposition Sync
Automated ticket generation from voice calls or missed call WhatsApp alerts, along with CRM status updates and call closure disposition syncing.✅ Two-Way Data Flow
Update customer records, service requests, or sales funnels in real-time. Fetch service history or sales pipeline data without switching platforms.✅ Custom API Connectors
Flexible REST APIs and Webhooks allow custom CRM integrations tailored to your process and workflow, including real-time data push-pull and webhook-based automation.✅ Enhanced Oversight & Compliance
Every interaction is recorded, mapped, and reportable via dashboards for QA, compliance, and performance analysis – all within your existing CRM or ours.
Shared Call Center Services
Smart, scalable, and professionally managed call center support, ideal for businesses seeking efficiency without the overhead.
Dedicated Agents, Shared Infrastructure
Leverage our experienced call center team through a shared model that reduces costs while maintaining high service quality. Your customers receive personalized support without the need for your own in-house setup.Inbound & Outbound Call Handling
We handle both incoming customer support calls and outbound follow-ups, ensuring smooth, timely communication that enhances customer satisfaction.CRM Integration & Ticket Management
Every call is tracked and documented in real-time through seamless CRM integration. Our system ensures all interactions are recorded, organized, and accessible for quick reference.Custom Call Flows & Brand Representation
Our agents follow customized scripts and workflows tailored to your business, ensuring consistent and professional representation of your brand in every interaction.
How It Helps Your Business
Our Shared Call Center Services enable businesses to scale customer support without investing in infrastructure or hiring. It ensures consistent customer experience, improves response time, and provides real-time insights through integrated tools so you can focus on growth while we handle your communication.
WhatsApp BoT
| Features of SOM | Benefits to Brands |
|---|---|
| 1. Integrated Intelligent Whatsapp BoT | 1. Auto Ticketing – Saves Manpower cost 2. Enhanced consumer interface |
| 2. Separate workflow for consumer and Partner with OTP validation | 1. Accurate and precise information 2. Better consumer experience 3. Fraud control |
| 3. Option of Pre validation or Post Validation of Warranty | 1. Can opt for either of the two 2. Pre Validation ensures validation of genuineness of warranty before request is generated |
| 4. Optional Live Chat with Agents | 1. Live agent chat enabled on “Agent’s Workspace”. Allows optimal use of Agent time and enhances consumer experience and also increases accuracy of request data |
Web Landing Page
Our Web Landing Page serves as a seamless digital gateway for customers to connect with your brand. Integrated as a link or widget on your official website, it enables users to easily raise service requests, register their products, and monitor the status of their queries.
Features
- Quick and convenient access via a simple link or embedded widget.
- Enables easy creation of service requests.
- Facilitates product registration.
- Real-time tracking of service request status.
Benefits
- Delivers personalized experiences tailored to each consumer.
- Simplifies the process of raising and managing service requests.
- Enhances overall consumer satisfaction and engagement.
Accurate Business Insights & Smart Reviews
Gain real-time insights to drive better decisions and enhance your business strategy. Our powerful analytics and reporting tools help you track performance, optimize operations, and improve customer satisfaction.
- Easy to customize
- API Integrations
- Dedicated Support Channel
Our Commitment
We are committed to providing a powerful, user-friendly platform that helps businesses streamline operations and enhance customer satisfaction. With continuous innovation, seamless integrations, and a customer-first approach, we ensure your business stays ahead.
Ready to Elevate Your Business? Get a Free Trial and Demo!
Boost your business with Multiple Zones Technologies Pvt. Ltd.! Our CRM, Field Service, and In-House Call Center solutions help you streamline operations, enhance customer service, and drive growth effortlessly. Let’s grow together!
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